In fact, Zoho Assist supports up to six simultaneous sessions. One of the most unique things about Zoho Assist is that a single technician can have simultaneous remote support sessions. You’ll have to drag and drop files onto a file transfer module to send them between computers. However, there’s no way to copy and paste files from one computer to another. Zoho Assist enables you to transfer files up to 2GB in size during either a remote support or unattended access session. This enables you to wake up a sleeping computer or start it up if it’s powered off. This is a huge timesaver when remotely installing updates that require you to restart the computer to take effect.įor unattended remote access-that is, access to a computer that no one is using-Zoho Assist offers wake-on-LAN. You can remotely log a user off, reboot, or shut down a remote computer and restart it without ever leaving your session. The platform also makes it easy to control a remote computer’s power settings without terminating an active session. You can also share your screen, and while these tools are relatively simple, they make it much easier to resolve issues quickly during a support session.
The ones that stand out the most include live chat, phone, and video chat during remote support sessions.
Zoho Assist offers a wide range of features. It’s expensive, but no other platform offers as much customizability. TeamViewer is an enterprise-scale remote access platform with a rich feature set and airtight security features. It’s fairly affordable, but not as cheap as Zoho Assist if you primarily need remote support. Its unattended access plans are suitable only for businesses that have fewer than 25 computers.ĪnyDesk is a flexible platform that offers remote support and unattended access. Zoho Assist is one of the most capable and affordable platforms for remote support. Very expensive - Security features can be overkill Can be expensive for larger businesses - Email support only Unattended access limited to 25 computers - Mobile apps require an upgrade Outstanding security - Built-in chat, phone, and video conferencing Excellent collaboration tools - Supports wake-on-LAN Simultaneous remote support sessions - Inexpensive pricing How does Zoho Assist compare to its main competitors?
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